Privacy Policy — Jaivik Overseas Consultants

1. Who we are

Jaivik Overseas Consultants (“JOC”, “we”), 333 Orbit Plaza, Crossing Republik, Ghaziabad, Uttar Pradesh, operates study.jaivikoverseasconsultants.com (the “Portal”). For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), JOC is the Data Fiduciary.

2. What we collect and why

• Enquiry details: name, phone/WhatsApp number, email, target country, course interest, budget, test scores (IELTS/PTE/GRE/GMAT), academic percentage/CGPA, backlogs, study gap, and any message you write. Purpose: to contact you about your enquiry, shortlist courses, and provide counselling.
• Student account details: email, password (stored by Firebase Authentication — we cannot see it), phone if you use phone login, your date of birth or age (so we know whether parent/guardian consent is needed), and the profile, saved courses, applications and test scores you enter. Purpose: to run your student dashboard.
• Coaching bookings (IELTS coaching): booking details and status. Payment for paid services is arranged and confirmed with you in writing; no card or bank details are collected on the Portal.
• Usage data: pages visited, approximate location (city/country), device and browser, via Google Analytics. Purpose: to improve the Portal and measure our advertising.
• WhatsApp: if you message us, the conversation is on WhatsApp Business and is also governed by WhatsApp's policy.
• Consent record: when you submit a form we keep a record that you agreed, whether you opted in to updates, the policy version, the time and the page you were on.

We do not ask you to upload passport, ID, or financial documents on the Portal. If a counselling engagement begins, documents are shared directly with your counsellor, and we will tell you how they are handled.

3. Consent

We collect and use your personal data only with your consent, given when you tick the consent box on our forms or create an account. Updates by email/WhatsApp are a separate, optional choice. You can withdraw consent at any time (see section 7). Withdrawing does not affect processing already done, and some services may then stop.

4. Who receives your data (processors)

• Formspree — delivers enquiry form submissions to our team.
• Google — Firebase Authentication and Cloud Firestore (student accounts, saved courses, coaching bookings), Google Analytics and Google Ads measurement tags.
• Brevo — email updates, only if you tick the optional updates box.
• Vercel — website hosting.
• Meta (WhatsApp Business) — when you chat with us on WhatsApp.

They process data on our behalf under their own terms. Some of these are located outside India, so your data may be processed outside India (cross-border transfer). We do not sell your personal data. If you ask us to share your details with a university or a partner platform to process an application, we will do that only with your approval for that purpose.

5. How long we keep data

• Enquiry data: 24 months after your last contact with us, then deleted or anonymised.
• Student account data: until you delete your account, or after 36 months of inactivity.
• Accounting records: as required by law.
• Analytics: according to the Google Analytics retention settings.

6. Security and breaches

We use access controls, HTTPS, restricted database rules and limited staff access. No system is perfectly secure. If a breach affecting your data happens, we will inform you and the Data Protection Board of India as required by law.

7. Your rights

You may ask us to:

• tell you what personal data we hold about you and why;
• correct or complete it;
• erase it;
• withdraw your consent;
• nominate a person to exercise your rights if you die or become unable to;
• raise a grievance.

Write to support@jaivikoverseasconsultants.com. We will acknowledge your request and respond within the time required by law. If your grievance is not resolved, you may approach the Data Protection Board of India.

8. Children (under 18)

If you are under 18, a parent or guardian must submit the enquiry or give consent. We do not knowingly process the data of a child without verifiable consent from a parent or guardian, and we do not track or send targeted advertising to children.

9. Cookies and analytics

We use Google Analytics and Google Ads measurement cookies to understand how the Portal is used and to measure our advertising. You can block or delete cookies in your browser settings.

10. Grievance Officer

Name: Gaurav Katyal
Email: support@jaivikoverseasconsultants.com
Address: Jaivik Overseas Consultants, 333 Orbit Plaza, Crossing Republik, Ghaziabad, Uttar Pradesh

11. Changes

We may update this policy. The date at the top shows the latest version. Material changes will be notified on the Portal. See also our Terms of Use.